There are no dashboards or display, so it's very mechanical and less digital. I wouldn't go back to the previous one and we’re going to keep with the upgrade.īut I'm not a huge fan the timer associated with it. I was also making cookies in the previous oven and in this oven, the bake is a little crispier. Compared to the oven we had before, this one is more efficient and it cooks faster. The range cooks well and we use it almost every day for everything. Also, even though it took time, everything was very proactively communicated back to us and it was done very quickly as well. I just hope that we don't have to do that every year. That didn't cost us anything though because of the warranty, so that was fine. At this point, we've only had the oven for a year but there was an issue with the motherboard. And when he came in, he knew it was the motherboard and it took another two weeks to get the material. The second time was for the motherboard which they had to replace and the tech came out within the same week that I called. The grates things, the handles, the knobs, and everything is just so solid. I just want somebody to work with me and I'm even willing to do some things myself. So I'm not going to bitch and moan about it at all. I just think we've got to get there yet and I don't know what it's going to take. So that when they do come, I can show that to them.Īll in all, I would recommend Viking to a friend because I believe that it's going to be an awesome piece of equipment. I've got a paper where I write down the temperatures and I've got a notebook where I'm keeping track of things. So I'm just waiting patiently in the background, figuring out how to use the range and trying to do my little figuring out. He's nice but I feel like he just wants to get away. I talked to the guy that took my order back in December of ‘21 and his name was Scott. So I called the dealer today and I told them that we need to get the doors right before we start messing with the temperature. Now, the door appears to be square, not crooked, while the other one seems to be crooked. I was going over and beyond, and I couldn't get it to kick the preheat back on again or try to move the temperature up. I was also having trouble as I couldn't get the temperature to rise. But it wasn't that nice and there wasn't a solidness to it. When I would open and shut it, it would shut softly. And all of a sudden, the temperature started raising and it wasn't sealing. So then, I pushed on the door as I was standing there and I was putting pressure on it. In my right oven, the big one, I had some potatoes in and I was trying to use the convection. Yesterday, when I was doing some baking in the little oven, I had a little cake in and it was maintaining a pretty decent temperature, within about 10 degrees, even though it was hot. So I've opened the door and my seals are not right. But my other door didn't and it even if I just touch it, it would move. But you can hear a really nice solid sound confirming that it is sealed. I noticed as well that the easy close thing on the little oven, even though it's not straight, after it gets close to the closing, it does a soft close. I also called them about the little left door that is not even. They also said there’s a quick preheat but there's no quickness about it. But I said no since I spent $28,000 on my Viking range.Įven when I open the door, if I get it up to temperature, it'll drop 30 degrees. When I called the people that I got it from, they said maybe I could just learn to bake with that. The low oven was less extreme as the big oven and there was not quite as big of a difference, but it was up to 50 degrees on that big oven. So I got two because of that and we want to make sure that if somebody asked me, that the issue was not the thermostat. The guy told me to just get a thermostat then put it in there and get my average temperature. So, I finally called into Viking and got a tech on the phone. So things are not baking even like they did before in my old oven. If I got them on 350, they would registering 400. I don't want to judge though because the problem might be the person that's running the machine. Aside from that, sometimes the big oven is not deciding that it wants to be use the convection or bake and I don't know what it's doing.
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